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Kindly be reminded to be punctual. We will not entertain any late-comers and no refunds or reschedules will be allowed if you are late for more than 30 minutes.

FAQ

We provide the following COVID-19 testing methods:
(i)  RT-PCR, the gold standard as recommended by WHO, FDA and IMR.
(ii)  RTK-Ag (Antigen Rapid Test) - Available for ONSITE testing only
(iii)  Antibody test

As of 1 July 2021, we have successfully conducted OVER 3.5 MILLION RT-PCR tests.

RT-PCR test has an accuracy rate of 99%, whereas our RTK-Ag test has an accuracy rate of around 90%.

Our laboratories have obtained the following accreditations:
i. ISO 15189 Medical Laboratories – (Eighth Cycle since 1996); and
ii. JCI Accreditation, American Gold Standard in healthcare industry – (Fourth Cycle since 2011) we are the first Asian pathology lab to achieve this accreditation.

Our BP Covid Lab capacity is at 45,000 pax daily.

Our shop.doctor2u.my platform facilitated almost 1 million bookings from PERKESO, Corporates, Insurance Providers, MYEG, MOH and various other organizations for Walk-In and Onsite screening as well as outsourced testing since March 2020. The Platform provided a holistic experience to customers and handled end-to-end from bookings, payments, to results release and viewing by patients and Corporates. We have a robust laboratory information system (LIS) that is fully cloud-based and is interfaced with all our Covid-19 equipment (Roche). All processes are QR coded, from the moment of arrival at Covid-19 lab, to release of results onto our linked Doctor2U Portal. Customers and patients can view their Covid-19 results seamlessly via e-mail and / or Doctor2U mobile App.

With effect from 23 December 2020, all BP customers who undergo Covid-19 screening tests at any BP Outlet can use their BP test results QR Code as an authentic digital verification at Singaporean airlines, immigration, and checkpoints. This allows for quicker checkpoint clearance as the test results are automatically verified through the QR Codes.

(i) RT-PCR: Within 24 - 36 hours
(ii) RTK-Ag (Antigen Rapid Test): Within 30 minutes
(iii) Antibody test: Within 24 hours

Our professional medical team is able to collect your sample in Kuala Lumpur, Selangor, Melaka, Penang(only Georgetown, Butterworth, Bukit Mertajam, Balik Pulau, Bayan Lepas, Jelutong and Seberang Perai), Johor(only Johor Bahru and Skudai), Perak(only Ipoh and Tanjung Malim), Kedah(only Alor Setar, Kulim, Lunas and Sungai Petani), Sarawak(only Kuching) and Negeri Sembilan(only Seremban and Nilai)

We will send a fully qualified doctor to your doorstep for the complete sample collection.

We aim to get a Medical Professional to you within 24 hours of your request.

Stay calm and the Ministry of Health (MOH) will contact you soon. Please refer to Annexure 1 for a complete to-do-list.

You may have been infected or exposed to COVID-19 earlier but did not portray any symptoms. When you did the first RT-PCR COVID-19 test at BP, you may have reached the recovery stage. Therefore, the subsequent COVID-19 RT-PCR test result appeared as NOT DETECTED.

Same as above. In addition, the test results vary depending on the swab sampling techniques, the quality and brand of the reagents, testing techniques adopted, capability of the labs and etc.

Please contact us for clarification and we will arrange for a re-test IMMEDIATELY for FREE if you are not satisfied with our clarification or explanation.

Yes, absolutely. Our doctors and frontliners are well trained and educated to provide such explanation.

You may send us the name and email of your physician/ family doctor together with your full name and IC/ Passport No. We will send the CT values (for RT-PCR screening tests) and its indication?


We are using Reverse Transcription-Polymerase Chain Reaction (RT-PCR) technique, recommended by IMR and W.H.O. Gold Standards

Annexure 1

What to do if you are DETECTED with COVID-19?

  1. Stay calm and do not panic. BP will notify Ministry of Health (MOH) immediately and MOH will contact you soon.
  2. Stay at home and make sure you are contactable at all times. MOH will do the contact tracing.
  3. Isolate yourself in a room with a separate bathroom if possible.
  4. Wear face mask at home to reduce the spread of droplets.
  5. Avoid face-to-face contact with family members. All of the other family members are advised to wear face mask as well.
  6. Do not share the same utensils with other family members.
  7. Dirty laundry should be handled separately with warmest temperature if possible.
  8. Practice good hand hygiene and cover your nose and mouth when you cough/sneeze.
  9. Self-monitoring of symptoms and beware of the signs such as shortness of breath, poor oral intake, chest tightness, frequent diarrhea and cough with blood.
  10. Call emergency hotline 999 if you develop severe symptoms.

I have further questions!

For further questions please call the following

Customer Support / Enquiry Result Tracing Corporate Quotation & Sales

03 9212 0193
012 525 1530
012 952 5750
012 968 5255


012 513 3169
012 649 5250

 
 
 


012 816 5250
012 721 5250

 
 
 

or email support@doctor2u.my Phone Support available - 8.00am to 8.00pm
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